Returns

Natural & Organic Latex Mattress

Layer Adjustments

If you need to adjust or aren't comfortable with the feel of your new Select Sleep Latex Mattress, Sleep EZ will exchange one layer in your mattress for a different firmness or a different type of latex.

You can exchange any layer within 90 days for only $30 to ship you the new layer the first time. For mattresses with split layers, you can exchange one or both layers if shipped at the same time. Additional layer exchanges within the 90 days will be at the full cost of shipping. We do not accept layer exchanges after 90 days. All exchange layers must be free of: dirt, stains, tears, and odors to qualify for an exchange.

Returns

Our 90-Day Comfort Guarantee removes the risk of buying a mattress online, so if you don't absolutely love the comfort and feel of your new latex mattress, you can return it within 90 days for your money back.

However before trying to return your latex mattress, speak to one of our Sleep Experts to see if re-arranging the layers can improve your mattress configuration. If you still can't sleep comfortably or aren't completely satisfied, you can return your latex mattress and get your money back, less a $99 fee to cover shipping costs. Only one item per customer can be returned in a 12-month period.

Roma Mattress

Returns

Please contact us via phone, chat, or email to return your Roma Latex Mattress.

RV mattress

Returns

Please contact us via phone, chat, or email to return your RV Mattress.

Hybrid Latex Mattress

Returns

Please contact us via phone, chat, or email to return your Hybrid Latex Mattress”

360 Hybrid Pillowtop

Layer Adjustments

If you need to adjust or aren't comfortable with the feel of your new 360 Hybrid Mattress, Sleep EZ will exchange the top 3” comfort layer in your mattress for a different firmness or a different type of latex.

You can exchange top 3” comfort layer within 90 days for only $30 to ship you the new layer the first time. For mattresses with split layers, you can exchange one or both layers if shipped at the same time. Additional layer exchanges within the 90 days will be at the full cost of shipping. Additional layer exchanges after 90 days will be at the full cost of shipping. We do not accept layer exchanges after 90 days. All exchange layers must be free of: dirt, stains, tears, and odors to qualify for an exchange.

Returns

Our 90-Day Comfort Guarantee removes the risk of buying a mattress online, so if you don't absolutely love the comfort and feel of your new latex mattress, you can return it within 90 days for your money back.

However before trying to return your latex mattress, speak to one of our Sleep Experts to see if exchanging a layer can improve your mattress configuration. If you still can't sleep comfortably or aren't completely satisfied, you can return your latex mattress and get your money back, less a $99 fee to cover shipping costs. Only one item per customer can be returned in a 12-month period.

Please call us at 1-800-710-9846 or email us at [email protected] with your return request.

Toppers & Latex Layers

Returns

All Latex Toppers and Components are covered by our 30-Day Comfort Guarantee. We do not offer comfort exchanges on our latex toppers or components. Full refund after the return has been processed, customer is responsible for shipping costs. Only one item per customer can be returned in a 12-month period.

Natural Wood Foundation

Returns

We do not accept returns for our wood foundation as its universal design can be used with any mattress. There is a 1 year warranty for defects in materials or worksmanship, and we will repair or replace at our discretion.

Adjustable Bases

Returns

We do not accept returns or exchanges on adjustable bases.

Covers, Pillows, Sheets, & Protectors

Returns

All sales are final and are not covered by any kind of warranty. We cannot accept opened sheets or other bedding products due to regulations.

Kiss Mattress

Returns

Please contact us via phone, chat, or email to return your Kiss mattress.