Returns & Exchange Policy

Natural & Organic Mattress

Natural & Organic Latex Mattress

90
DAYS TO TRY
$30
LAYER SWAP
$99
RETURN FEE
Layer Adjustments

If you need to adjust or aren't comfortable with the feel of your new Select Sleep Latex Mattress, Sleep EZ will exchange one layer in your mattress for a different firmness or a different type of latex.

You can exchange any layer within 90 days for only $30 to ship you the new layer the first time. For mattresses with split layers, you can exchange one or both layers if shipped at the same time. Additional layer exchanges within the 90 days will be at the full cost of shipping. We do not accept layer exchanges after 90 days. All exchange layers must be free of: dirt, stains, tears, and odors to qualify for an exchange.

Returns

Our 90-Day Comfort Guarantee removes the risk of buying a mattress online, so if you don't absolutely love the comfort and feel of your new latex mattress, you can return it within 90 days for your money back.

However before trying to return your latex mattress, speak to one of our Sleep Experts to see if re-arranging the layers can improve your mattress configuration. If you still can't sleep comfortably or aren't completely satisfied, you can return your latex mattress and get your money back, less a $99 fee to cover shipping costs. Only one item per customer can be returned in a 12-month period.

Roma

Roma Mattress

90
DAYS TO TRY
$99
RETURN FEE
Returns

Please contact us via phone, chat, or email to return your Roma Latex Mattress.

RV Mattress

RV mattress

90
DAYS TO TRY
$99
RETURN FEE
Returns

Please contact us via phone, chat, or email to return your RV Mattress.

Hybrid

Hybrid Latex Mattress

90
DAYS TO TRY
$99
RETURN FEE
Returns

Please contact us via phone, chat, or email to return your Hybrid Latex Mattress”

Toppers & Latex Layers

Toppers & Latex Layers

30
DAYS TO TRY
YES
Return Fee
NO
Exchanges
Returns

All Latex Toppers and Components are covered by our 30-Day Comfort Guarantee. We do not offer comfort exchanges on our latex toppers or components. Full refund after the return has been processed, customer is responsible for shipping costs. Only one item per customer can be returned in a 12-month period.

Upholstered Wood Foundation

Upholstered Wood Foundation

1
YEAR WARRANTY
NO
RETURNS
Returns

We do not accept returns for our wood foundation as its universal design can be used with any mattress. There is a 1 year warranty for defects in materials or worksmanship, and we will repair or replace at our discretion.

Adjustable Bases

Adjustable Bases

NO
RETURNS
NO
EXCHANGES
Returns

We do not accept returns or exchanges on adjustable bases.

{{!--

We do not accept returns or exchanges on adjustable bases. For parts, servicing, and support please contact Leggett & Platt Customer Service or Reverie Customer Support.

--}}
Covers, Pillows, Sheets, & Protectors

Covers, Pillows, Sheets, & Protectors

NO
RETURNS
Returns

All sales are final and are not covered by any kind of warranty. We cannot accept opened sheets or other bedding products due to regulations.

Contact us

Phoenix Office

(602) 266-0800

(800) 710-9846

Fax: (602) 862-0939

Phone Hours

6 AM – 9 PM (7 DAYS A WEEK)

Tempe Showroom

(480) 966-8785

900 N Scottsdale Rd

Tempe, AZ 85281

Showroom Hours

Monday 7 am – 2 pm (MST)
Tuesday – Saturday 10 am – 6 pm (MST)

Online Help

support@sleepez.com

Chat with a live agent by clicking the chat button.

Contact Form