Warranty Information
Latex Manufacturer Warranty
Our Natural & Organic Select Sleep mattresses, and other products are covered unconditionally in the case of manufacturing defects by our manufacturer’s guarantee, excluding shipping costs.
Non-Issues
Certain items are not covered by the manufacturer’s warranty because they are natural properties of latex. These can happen naturally and are not issues regarding manufacturing or product quality.
- Air voids or small cracks/tears (less than 3 inches)
- Discoloration or yellowing of the latex
- Using an inappropriate foundation
A proper mattress foundation is essential in caring for your latex mattress. Any foundation with slats 3 inches or less apart, or adjustable base will work well for your latex mattress. Spring foundations or foundations with slats wider than 3 inches apart will void the manufacturer warranty, as they can damage the latex mattress.
Not Covered
These items are not covered and will void the manufacturer warranty.
- Damage caused by spills, burns, accidents, mold, or other acts of nature
- Cover misusage, laundering, or normal wear and tear
- Leaving the mattress boxed up for more than 30 days
If you still believe that you have an issue with your latex mattress, please contact our customer care specialists, and they would be happy to solve any issues you may have.
A receipt showing proof of purchase is required for returns or warranty exchanges.
Our customer service specialists will make the final determination regarding repairing or replacing your mattress. The warranty will not be renewed or extended following product replacement or repair.
20 Year Manufacturer Warranty
The Natural & Organic Latex Mattresses are covered under our 20 year warranty. Additional product warranty info is available below.
Natrual & Organic Latex Mattresses
Sleep EZ will unconditionally cover against manufacturing defects in the latex for the first ten (10) years, and the customer covers the shipping costs.
After 10+ Years
After 10 years the warranty includes a pro-rated cost to repair or replace the latex components. A repair or replacement in the 11th Year will cost 50% of the original mattress price. Every year after that will cost an additional 5% of the cost (12th year = 55%; 13th year = 60%).
Cotton & Wool Covers
The cotton and wool cover is only covered for one year, and will be replaced or repaired at the discretion of our staff.
10 Year Manufacturer Warranty
Products Covered
The following products are covered under our 10 year manufacturer’s warranty:
Between 5-10 Years
After 5 years the warranty includes a pro-rated cost to repair or replace the latex components. A repair or replacement in the 5th Year will cost 50% of the original mattress price. Every year after that will cost an additional 10% of the cost (6th year = 60%; 7th year = 70%).
1 Year Manufacturer Warranty
Products Covered
The following products are covered under our 1 year manufacturer’s warranty
About SleepEZ
Latex Mattress & Sleep Experts for 47+ Years
Family Owned
As a family business for over 47 years, Sleep EZ has been helping customers in Phoenix and beyond get their best night’s sleep. Though we were a pioneer in selling a bed in a box online, we maintain our Tempe showroom so that you can come experience the Sleep EZ difference first-hand.
Our no-pressure customer service team is available 6 (six) days a week to answer all your questions and help you choose the perfect mattress.
Handmade in Phoenix
Our mattresses are handmade in our Phoenix warehouse, allowing us to contribute to the local economy and closely monitor our product quality.
Our natural and organic latex mattresses are built to order to your specifications, delivered locally free of charge.
Learn more about our mattresses here.
Sourced Naturally
Harvested in Sri Lanka, 100% Natural Latex is collected by tapping the latex rubber tree (known as Havea Brasilensis) for the raw latex contained inside. The trees can produce latex for up to 25-30 years without harming the tree, after which it gets replaced with a new sapling. This sustainable process makes latex a natural, green source for sleeping exceptionally.
Contact us
Phoenix Office
(602) 266-0800
(800) 710-9846
Fax: (602) 862-0939
Phone Hours
6 AM – 9 PM (7 DAYS A WEEK)
Tempe Showroom
(480) 966-8795
900 N Scottsdale Rd
Tempe, AZ 85281
Showroom Hours
Monday 7 am – 2 pm (MST)
Tuesday – Saturday 10 am – 6 pm (MST)
Online Help
support@sleepez.com
Chat with a live agent by clicking the chat button.
